30-Day Returns & Refund Policy

At Solelisse™, we want you to feel confident with your purchase. That’s why we offer a 30-day returns policy.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and unworn

• In its original condition

• In its original packaging

• Complete with any seals, labels or accessories supplied with the product

To request a return, please contact us at hello@solelisse.co.uk with your name, order number and reason for the return.

Please do not send items back without contacting us first.

Hygiene Products

For health and hygiene reasons, products supplied in sealed packaging may not be eligible for return once the hygiene seal or protective packaging has been opened, unless the product is faulty, damaged or incorrect.

Please inspect your Solelisse™ products before opening or using them.

This does not affect your statutory rights.

Return Postage

Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

If you receive a faulty, damaged or incorrect item, please contact hello@solelisse.co.uk before returning it so we can assist you.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty or you have received the wrong product, contact us at hello@solelisse.co.uk as soon as possible with your order number and, where possible, photographs showing the issue.

We will review the issue and arrange an appropriate resolution.

Your statutory rights in relation to faulty or misdescribed goods are not affected by this policy.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank, card provider or payment provider to process the refund after it has been issued.

Where required by applicable consumer law, standard delivery charges will also be refunded.

Exchanges

If you would like a different product, colour or option, please contact us at hello@solelisse.co.uk.

Where an exchange is not available, you may return the eligible item for a refund and place a new order.

Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible at hello@solelisse.co.uk.

If your order has already been dispatched, we may be unable to stop the delivery and you may need to return the order after receiving it.

Nothing in this policy affects your rights under applicable UK consumer law.

Contact Us

If you have any questions about a return or refund, please contact:

Solelisse™
Email: hello@solelisse.co.uk