Terms of Service

Last updated: 31 August 2026

Welcome to Solelisse™. These Terms of Service (“Terms”) govern your use of our website and any purchases made from Solelisse™.

By accessing our website or placing an order with us, you agree to these Terms. Please read them carefully before making a purchase.

1. About Us

Solelisse™ is an online retailer supplying products to customers in the United Kingdom.

Email: hello@solelisse.co.uk
Business address: 45 Oak Street, Manchester, M29 8BA

If you have any questions about these Terms or an order, please contact us using the email address above.

2. Using Our Website

By using our website, you confirm that you are legally capable of entering into a binding contract.

You agree not to:

• Use our website for unlawful or fraudulent purposes

• Attempt to gain unauthorised access to our website, systems or customer information

• Introduce viruses, malicious software or other harmful material

• Interfere with the operation or security of our website

• Copy, reproduce or commercially exploit our website content without permission

We reserve the right to restrict or suspend access to our website where reasonably necessary, including for security, maintenance or suspected misuse.

3. Products

We aim to display and describe our products as accurately as reasonably possible.

Product photographs are provided for illustration. Colours and appearance may vary slightly depending on lighting, photography, screen settings and manufacturing variations.

Product packaging may also change from time to time without materially affecting the product.

All products are subject to availability.

Nothing in these Terms affects your statutory rights where a product is faulty, damaged, not as described or otherwise fails to meet the requirements of applicable consumer law.

4. Product Use

Solelisse™ products should be used in accordance with the instructions provided with the product and any guidance displayed on our website.

Our products are intended for general personal comfort and everyday use. Information on our website is provided for general informational purposes and is not intended to replace professional medical advice, diagnosis or treatment.

If you experience discomfort, irritation or an adverse reaction when using a product, stop using it.

If you have a medical condition or concerns regarding persistent foot pain, you should seek advice from an appropriately qualified healthcare professional.

5. Orders

When you place an order, you are making an offer to purchase the products in your order.

After placing an order, you should receive an order confirmation email. This confirms that we have received your order.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including:

• The product is unavailable

• Payment cannot be authorised

• There has been an obvious pricing or product-description error

• We suspect fraudulent or unauthorised activity

• We are unable to deliver to the address supplied

If we cancel an order after payment has been taken, we will refund any amount paid for the cancelled products.

6. Order Information

You are responsible for ensuring that the information supplied when placing your order is accurate and complete.

This includes your:

• Name

• Email address

• Delivery address

• Billing information

If you notice an error after placing an order, contact hello@solelisse.co.uk as soon as possible.

We cannot guarantee that changes can be made once an order has entered the processing or dispatch stage.

7. Prices and Payment

All prices displayed on our website are shown in Pounds Sterling (GBP) unless otherwise stated.

The total amount payable, including any applicable delivery charges, will be displayed before you complete your purchase.

Payment must be successfully authorised before an order can be processed.

We may change product prices at any time. Price changes will not affect orders that have already been accepted.

If an obvious pricing error occurs, we may contact you to give you the option of purchasing the product at the correct price or cancelling the order for a full refund.

8. Promotions and Discount Codes

From time to time, Solelisse™ may offer promotional prices, discounts or promotional codes.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash

• Only one promotional code may be used per order

• Promotional offers may have an expiry date

• Certain products may be excluded

• Promotions may not be combined with other offers

Specific promotional terms displayed with an offer will also apply.

We reserve the right to refuse the use of a promotional code where we reasonably believe it has been used fraudulently or contrary to the terms of the promotion.

9. Delivery

Delivery options, estimated delivery times and any applicable delivery charges will be displayed on our website or during checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

We will take reasonable steps to deliver your order within the timeframe communicated to you.

If there is a significant delay or we are unable to fulfil your order, please contact us at hello@solelisse.co.uk.

Your statutory rights regarding delivery are not affected by these Terms.

10. Risk and Ownership

Responsibility for goods will pass to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable consumer law.

Ownership of the goods passes to you once we have received payment in full.

11. Cancellations, Returns and Refunds

Solelisse™ offers a 30-day returns policy, subject to the conditions set out in our Returns & Refund Policy.

For health and hygiene reasons, certain sealed products may not be eligible for return after their hygiene seal or protective packaging has been opened, except where the product is faulty, damaged, incorrect or where applicable law requires otherwise.

Please review our Returns & Refund Policy before returning an item.

To request a return or ask a question about a refund, contact:

hello@solelisse.co.uk

Nothing in our returns policy or these Terms limits your statutory consumer rights.

12. Faulty, Damaged or Incorrect Products

Please inspect your order after receiving it.

If you believe an item is faulty, damaged, incorrectly supplied or not as described, please contact us at hello@solelisse.co.uk with your order details and, where appropriate, photographs showing the issue.

We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer law.

Our voluntary 30-day returns policy does not replace or reduce your statutory rights in relation to faulty or misdescribed goods.

13. Intellectual Property

Unless otherwise stated, the content available on our website belongs to Solelisse™ or is used by us with permission.

This may include:

• Logos

• Brand names

• Product photographs

• Graphics

• Website designs

• Written content

• Videos

• Advertising materials

You may use our website for your personal, non-commercial use.

You must not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission or otherwise as permitted by law.

14. Reviews and User-Submitted Content

If you submit a review, photograph, comment or other content to us, you confirm that you have the right to provide that content.

Content must not be unlawful, defamatory, abusive, misleading, fraudulent or infringe another person's rights.

We may moderate or remove user-submitted content where reasonably necessary, including where it breaches these Terms or applicable law.

We will not create, commission or publish fake or misleading customer reviews.

15. Third-Party Services

Our website may use or link to third-party services, including payment providers, delivery companies and other service providers.

Where you access an external website, that website may operate under its own terms and privacy practices.

We are not responsible for the content of independent third-party websites merely because our website contains a link to them.

16. Website Availability

We aim to keep our website available and functioning correctly but cannot guarantee that it will always operate without interruption or technical errors.

We may temporarily restrict access for maintenance, security, updates or circumstances outside our reasonable control.

Where reasonably possible, we will aim to minimise disruption.

17. Our Responsibility to You

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence where liability cannot legally be excluded

• Fraud or fraudulent misrepresentation

• Your statutory rights as a consumer

• Faulty or misdescribed goods where liability cannot legally be excluded

• Any other liability that cannot legally be excluded or restricted

We are not responsible for losses that were not reasonably foreseeable when the contract was entered into.

Our products are supplied primarily for private and domestic use. If you use a product for commercial or business purposes, we will not be responsible for business losses to the extent permitted by law.

18. Events Outside Our Reasonable Control

We will not be responsible for a failure or delay caused by circumstances genuinely outside our reasonable control.

This may include significant transport disruption, natural disasters, severe weather, governmental action, telecommunications failures or other comparable events.

This does not remove any statutory rights you may have, including rights relating to delayed or undelivered goods.

19. Privacy

Your privacy is important to us.

Our collection and use of personal information is explained separately in our Privacy Policy.

By using our website, your personal information will be processed in accordance with that policy and applicable data protection law.

20. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to our services, website or applicable law.

The Terms applicable to your purchase will generally be those in effect when your order was placed.

The latest version will be displayed on our website along with the date it was last updated.

21. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

22. No Waiver

If we delay exercising a right available to us under these Terms, this does not automatically mean that we have waived that right.

23. Governing Law

These Terms and any contract between you and Solelisse™ are governed by applicable UK law.

If you are a consumer, nothing in these Terms deprives you of any mandatory legal protections that apply where you live.

Any dispute may be dealt with by a court with jurisdiction under applicable law.

24. Contact

If you have any questions about these Terms, your order or our services, please contact:

Solelisse™

Email: hello@solelisse.co.uk

Business address: 45 Oak Street, Manchester, M29 8BA