Shipping Policy

Last updated: 31 August 2026

At Solelisse™, we aim to get your order to you as quickly as possible.

Delivery Times

We aim for orders to arrive within 3–5 business days.

Please note that this is an estimated delivery timeframe and is not guaranteed. In some cases, delivery may take longer due to circumstances such as:

• High order volumes

• Courier delays

• Bank holidays

• Severe weather

• Delivery network disruption

• Address or access issues

• Other circumstances outside our reasonable control

If your order is delayed, we appreciate your patience while the courier completes delivery.

Order Processing

Orders are processed as quickly as possible after payment has been successfully received.

Orders placed on weekends or UK public holidays may begin processing on the next business day.

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where available.

Delivery Areas

Solelisse™ currently delivers to addresses within the United Kingdom.

We reserve the right to restrict delivery to certain locations where our delivery partners are unable to provide a reliable service.

Delivery Charges

Any applicable delivery charges will be clearly displayed at checkout before you complete your order.

Where free delivery is offered, any conditions relating to that offer will be displayed on our website or at checkout.

Tracking Your Order

Where tracking is available, your tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Delayed Orders

Although we aim for delivery within 3–5 business days, occasional delays can occur.

If your order has not arrived within the expected timeframe, please check your tracking information first.

If you still require assistance, contact us at:

hello@solelisse.co.uk

Please include your:

• Full name

• Order number

• Delivery address

This will help us investigate your delivery as quickly as possible.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery address, please contact us immediately at hello@solelisse.co.uk.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional delivery charges may apply where permitted.

Lost or Missing Parcels

If tracking indicates that your parcel has been delivered but you cannot locate it, please check:

• Around your property

• With other members of your household

• With neighbours

• Any designated safe place

• Any delivery photograph or courier notification

If you are still unable to locate your parcel, contact us at hello@solelisse.co.uk and we will assist you with the courier investigation.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible at hello@solelisse.co.uk.

Please include your order number and, where possible, photographs of the damaged packaging and product.

We will review the issue and arrange an appropriate resolution.

Delivery Delays

We will take reasonable steps to ensure orders are delivered within the estimated timeframe.

However, delivery may occasionally take longer than 3–5 business days.

If a significant delay occurs, your rights under applicable UK consumer law are not affected by this policy.

Contact Us

For any shipping or delivery enquiries, please contact:

Solelisse™
Email: hello@solelisse.co.uk